Credit & Collections Supervisor

The ideal incumbent is responsible for monitoring the credit management and collection function, providing support to the Senior Finance Manager.

Job Purpose: 

The Credit & Collections Supervisor will oversee the credit management and collection function, ensuring effective management of credit risk, maintaining high-quality receivables portfolio, and implementing credit policies and procedures to drive business growth while minimizing bad debt losses.

Key Responsibilities:

• Develop and implement credit policies, procedures, and standards to ensure effective credit risk management in accordance with the credit & collection policy.
• Manage and monitor accounts receivable balances daily so that aged balances are within approved credit terms & limits.                         
• Conduct credit assessments and recommend credit limits for new and existing customers.
• Manage & maintain accurate customer data & account balances, including reconciliations.
• Analyze and report on credit risk, bad debt provisions, and receivables performance.
• Ensure timely release of blocked sales order and resolution of payment issues, disputes & queries.
• Liaise with customers to negotiate payment plans & settlements.
• Maintain accurate records of customer interactions and customer account activities.
• Conduct aged receivables reviews, monitor delinquent accounts and liaise with external collectors for recovery.
• Review, approve and ensure timely posting of A/R entries and credit notes.
• Design, implement and maintain internal controls for accounts receivable and collections.
• Collaborate with the Sales team to ensure credit policies are understood and adhered to.
• Collaborate with the Treasury team to provide weekly/monthly cash flow forecasting with collection projections.
• Prepare & dispatch collection reports to the Sales team and track performance versus targets.
• Implement process improvements to enhance efficiency and reduce days-sales -outstanding (DSO).
• Ensure compliance with regulatory requirements and company policies.

Knowledge & Experience:

• BSc. Accounting/ Business Administration or related fields
• ACCA qualification or equivalent professional qualifications from a recognised tertiary institution
• Minimum of five (5) years practical working experience
• Proven track record in a similar capacity
• High level of proficiency in Microsoft Office
• Proficiency with Sage 300 or any other accounting software
• Excellent verbal and written communication skills

Interested applicants are invited to apply by Friday, October 24, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.