Credit & Collections Officer

Credit & Collection

Responsibilities and Duties

• Review the aged receivables daily and ensures that account balances in excess of 60 days outstanding for assigned Sales Representatives and Office Accounts are collected.
• Assist Sales Representatives with resolving problems in relation to customers’ accounts/ statements within 48 hours.
• Reconcile customer accounts on an ongoing basis in order to ensure that discrepancies are promptly addressed.
• Ensure that all correspondence to customers and Sales Representatives are prepared in a timely manner.
• Communicate with customers using the most appropriate methods ( letter, telephone, emails, fax or face to face)
• Collection of customers’ cash/ cheques from Sales Reps, Delivery Contractors and Bearers. Prepares log sheet for submission to the Accounts Receivables Clerk for daily lodgement.
• Log sheet for collections made should be placed on each Sales Rep file accordingly.
• Ensure that payments received from customers are applied to the accounts within 24 hours.
• Ensure that credit notes, debit notes and cash are applied to the accounts on a timely basis.
• Manage and control accounts in arrears and notify Sales Representatives and Supervisors of accounts on hold until situation improves.
• Visit customers as required to address specific issues, which may arise from time to time. Prepares written report for submission within 3 working days after the visits to the Manager -Credit & Collections and Chief Accountant.
• Prepare monthly Accounts receivables age listing reports.
• Print customers’ monthly statements, batched according to Sales Representatives for dispatch within 14 working days after the month ends.
• Participate in month end processing activities and stocktaking exercises, which are compulsory duties of the position.
• Performs any other related duty that may be assigned from time to time.

Qualifications and Experience

• Completed ACCA Level 1 or Undergraduate degree in Accounting, Finance, Business Administration or equivalent qualification.
• Minimum of one (1) year customer service experience.
• Minimum of two (2) years’ experience in credit control or debt management. 
• Proficient in the use of computer applications and accounting software, including Microsoft Excel and Word. Working knowledge of ACCPAC would be a distinct advantage
• Excellent analytical, negotiating and investigative skills 

Special Conditions Associated with The Job:

• Required to work beyond normal working hours from time to time
• Visits customers as required to address specific issues which may arise