Credit Analyst

The Credit Analyst will be responsible for assisting with the management of the company’s receivables by supporting the credit/collection processes and policies to ensure delinquency is kept at minimum.

Job Summary

 Reporting to the Credit Supervisor, the Credit Analyst will be responsible for assisting with the management of the company’s receivables by supporting the credit/collection processes and policies to ensure delinquency is kept at minimum.

 Key deliverables will include but not limited to:

• Managing assigned portfolio and tracking performance according to the guidelines of the credit policy.
• Contacting customers using a combination of phone calls and notices to collect delinquent balances.
• Engaging in cross-functional teams to resolve customer issues
• Reconciling customer accounts and providing insight into root causes for non-payment and submitting timely report to Credit Supervisor for action.
• Proposing adjustments i.e. bad debt, write offs, rebate with justifications and renegotiate appropriate payment plans to retain the customer accounts.
• Offering and tracking payment plan performance and suggest other alternative collection arrangements.
• Recommending improvements to streamline collections processes to drive down delinquency rates.
• Liaising with cashier to ensure application of direct deposits, charges and other banking transactions are posted timely to customers.
• Maintaining accurate customer records.
• Releasing orders for customers given the approved limit in accordance with credit policy.
• Assisting in special projects or performing any other duties directed by the Credit Controller.

Qualification & Experience

• At least a First Degree in Business OR Accounting OR equivalent professional qualification
• Pursuing ACCA would be a distinct advantage
• At least two (2) years’ experience in receivables or debt management.
• Good working knowledge of enterprise systems
• Sound knowledge of Microsoft Excel
• Knowledge of general accounting procedures
• Ability to work on own initiative
• High Integrity
• Strong attention to details
• Ability to recognize potential risk to the company that should be escalated
• Strong persuasive personality
• Ability to effectively analyze data