Country Manager- St Kitts & Nevis

The Country Manager is a Strategic Position, responsible for market share growth and retention, responsible for the success and expansion of the market, overseeing the entirety of operations.

Duties and Responsibilities

1. Lead the Company’s mission and vision, ensuring that staff are empowered, motivated and retained
2. Manage the Operations of the St. Kitts and Nevis Market, including but not limited to market share, budgets, property management, customer service, client relations, growth and expansion initiatives, employee engagement, operations and marketing
3. Recruitment and Selection of the highest quality staff for all operations on the Island
4. Negotiate with vendors and service providers and manage all client relationships
5. Actively collaborate with Executive Management on market initiatives, operational strengths and weaknesses and general market growth and expansion
6. Synthesize monthly, quarterly and annual reports to be submitted to the executives on market trends, profit and loss, brand initiatives, personnel data, supplier and customer changes, product demands, product supply challenges and any other strategic area which requires reporting
7. Present market adaptation initiatives, when brands have been trending downwards
8. Meet and exceed all company established sales and performance goals, special attention being paid the quality of Customer Service and the customer experience
9. The effective control of all company assets located in each restaurant, including but not limited cash, inventory, vehicles, plant and machinery.
10. Maintain the Company standards and policies with respect to employee’s attire, restaurant cleanliness and store operations.
11. Conducts regular store visits, to ensure that marketing material is well presented to create expected impact, as well as to make relevant input in customer service and customer experience.
12. Produce the Operations Manager roster each Saturday by 4PM, ensuring that all goals to be achieved are clearly listed and monitored, providing monthly updates to the Executive Management team on Operational Strengths and weaknesses.
13. Create a monthly operational report to highlight key operational strengths and weakness to the Executive Management Team by the 1^st day of each month, for the previous month, with 100% accuracy
14. Any other duty that is required by Management  
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Behavioral Competencies:

• Ethical Practice and highly confidential
• Excellent Communication Skills
• Time Management
• Detail Oriented
• Ability to work in dynamic environments

Education and Experience Requirements:

• 5 CXC passes at general level is a must (Math’s and English included)
• CAPE or higher-level tertiary education is an asset
• At least 10 years’ experience in Operations and Management within the F&B Industry
• Bachelor’s Degree in Operations/ Business Management/ hospitality management or related discipline