Cosmetic Advisor (Females ONLY)

Apply at itel We are looking for Cosmetic Advisors, if you have excellent Customer Service Skills then this job is for you.

Job Summary: 

As a Customer Service Specialist, you’ll be the patient’s first point of contact. This role is all about delivering exceptional customer service while supporting the sales process. If you’re detail-oriented, engaging, enthusiastic, people-focused, and thrive in a fast-paced environment, this is your chance to make a real impact!

Duties & Responsibilities:

· Manages large amounts of inbound and outbound calls in a timely manner

· Interviews, obtains and verifies patient information via phone

· Transfers customers to the correct department to ensure continuation of service based on patient needs

· Provides patients with information in preparation for their surgery

· Provides recommendations for hotel and recovery home options

· Makes appropriate modifications to their purchased services when requested

· Processes customer payments

· Generates invoices and conducts financial transactions ensuring they are on track and on time

· Serves as ambassador to patients & resolves any issues as they arise

· Performs clerical and administrative functions such as customer service and record keeping

Required Skills/Abilities:

· Outstanding customer service skills

· Strong time management and organizational skills

· Ability to work with a high sense of urgency

· Ability to efficiently multi-task and prioritize work

Education and Experience:

· 5 CXC to include English and a numerical subject

· Exception: 3 CXC minimum with previous BPO experience.

· Social Media Savvy

· Minimum 1 year of customer service experience

· Basic knowledge of medical terminology preferred

· Plastic surgery knowledge preferred

· HIPPA & OSHA Compliance Certification preferred

We are not looking for sales representative immediately however there is a possibility of being upskilled for sales thus, having previous Sales experience is a plus. 

Physical Requirements:

· Prolonged periods of sitting at a desk, working on a computer and answering multiple phone calls per day