Continuous Improvement Lead

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Business Optimization and Systems Control team in the capacity of:

Continuous Improvement Lead

(Grade 3)

Develop and execute the organization's continuous improvement strategy to achieve operational excellence, cost reduction, enhanced customer satisfaction, and risk mitigation.

Location: Kingston

As a Continuous Improvement Lead, you will:

• Promote and reinforce a culture of continuous improvement (CI) across teams by actively modelling continuous improvement behaviours.
• Identify, assess, and prioritize continuous improvement opportunities aligned with organizational goals to maximize impact and resource efficiency.
• Stay informed about continuous improvement trends, tools and best practices, incorporating relevant insights into the organization’s CI approach.
• Support efforts to build capability by sharing knowledge, tools, templates, and guidance to enhance organizational maturity.
• Conduct detailed value stream mapping, workflow reviews, and end-to-end process analysis to identify bottlenecks, waste, and inefficiencies.
• Use tools such as Lean Six Sigma, root cause analysis and supporting data to analyze issues and propose sustainable solutions.
• Collaborate with teams to create simplified, efficient, and optimized future-state processes.
• Develop well-structured solutions addressing identified root causes to deliver sustainable operational improvements.
• Identify opportunities for automation, centralization, and straight-through processing to increase speed and reduce manual work.
• Support the preparation and execution of implementation and transition plans for continuous improvement initiatives.
• Work closely with stakeholders throughout rollout to ensure changes are adopted, stabilized, and delivering intended outcomes.
• Promote awareness of initiatives, successes, and lessons learned across the organization.
• Facilitate workshops, ideation sessions, and collaborative discussions that strengthen engagement and problem-solving
• Track continuous improvement activities, benefits, progress, risks, and implementation status to ensure alignment with governance standards.
• Prepare and present reports that highlight outcomes, benefits, trends, and recommendations for improvement.
• Assist in completing business cases by gathering data, estimating impacts, preparing assumptions, and supporting justification.
• Perform other job-related duties assigned from time to time.

What do you need?

• Bachelor’s degree in information technology, Management Studies, or relevant discipline from a recognized tertiary institution
• Advanced training in continuous improvement methodologies such as Lean, Six Sigma, or Kaizen would be an asset.
• Minimum five years (5) years working experience in process improvement, project management or a related field, preferably in a financial institution.
• Proven track record of leading cross-functional teams and delivering measurable outcomes through continuous improvement initiatives.
• Experience in strategy development and execution.
• Experience in team leadership and unit management
• Experience in business analysis, process improvements, and workflow documentation is desirable.
• Formal training in the tools for process improvement is required.
• Certification in Six Sigma, BPM, Lean Six Sigma, Business Analysis would be an asset.
• Exposure to Digitization and Digital principles would be an asset.
• Experience in process analysis and modelling.
• Excellent interviewing and facilitation skills
• Working well both independently and collaboratively.
• Resourceful with excellent problem-solving skills.
• Critical analysis and documentation skills to identify improvement opportunities.
• Ability to deal with ambiguity.
• Implementation and results oriented.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than December 26, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.