Content Quality Assurance Assistant Officer (JESS)

The person will be responsible for testing digital learning content functionality on our Learning Management System (LMS), documenting issues found and communicating with course managers.

Content Quality Assurance Assistant Officer

OVERVIEW:

KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide office support to its member firm KPMG United States ("the Client"). The Clients’ HR Transformation and Operations function is expanding operations at JESS to support the Quality Assurance process area. Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back-office operations.


JOB SUMMARY:

The person will be responsible for testing digital learning content functionality on our Learning Management System (LMS), documenting issues found and communicating with course managers. They will also conduct “Close Out/Go Live” meetings with KPMG Learning Professionals and will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes.


JOB RESPONSIBILITIES

Service Delivery

• End-to-end ownership of course quality assurance review duties.
• ​Appropriate handling of the quality assurance review pertaining to the course modality in line with the agreed SLAs and Quality framework.
• ​Effectively maintain relationships with key stakeholders with clear and concise communication and frequent follow up and follow through.
• ​Exert highly detailed and methodical review of each course while following the documented procedures to assure high quality.
  

EDUCATION/EXPERIENCE

• ​Associate degree in Business Administration from an accredited college/university or any other related field
• A minimum of  6 months of experience in a professional services firm or similar environment.
• Experience with course development technologies is preferred.
• Familiarity with a learning management system and project management system is preferred.
• Solid verbal/written communication, problem-solving, research, analytical, and independent judgement skills to support an environment driven by customer service and teamwork.
• Ability to work independently and work well within a team.
• Strong organizational and time management skills; ability to adhere to deadlines.
• Detail-oriented and thorough, with effective time management skills.
• Ability to build relationships and credibility with numerous constituents.
• Analytical mind and ability to understand relationships between data.
• Proficient in MS Office Suite.

COMPETENCIES

Business Competencies

• Communication - Delivering clear, effective communication and taking responsibility for understanding others.
• ​Customer Service - Demonstrating a commitment to public service, serving internal and external customers while holding oneself accountable for quality outcomes.
• ​Collaboration & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives. Building and maintaining mutually beneficial partnerships while leveraging information and achieving results.
• ​Stakeholder Management - Capable of building strong professional relationships with the ability to influence all levels across the organization.
  

Technical Competencies

• Problem-Solving – Identifies problems and uses logic, judgement, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
• ​Drive Quality -Develops and monitors processes and organizes resources to achieve desired results.
  
• Administrative Support -Performs and facilitates execution of administrative activities and procedures for the operation of an office or facility.
  
• Data Gathering and Analysis - Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making.
  

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SPECIAL CONDITIONS

• JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs.
• ​You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.
• ​Expected to work in a fast-paced team environment.
• ​Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• ​May be required to work extended hours periodically or on public holidays.

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Learn more about us here: K-JESS Homepage

Please click here to view the Job Description and APPLY!

Only applications submitted via the job's webpage will be considered.

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