Contact Center Advocate- Healthcare Customer Service

We are currently hiring talented Contact Center Advocates for a variety of exciting opportunities with leading healthcare clients.  Team members in this role will respond to inquiries by telephone, web chat or email; research and answer inquiries and respond to complaints and appeals by following all department standards, policies and procedures.

Other duties include:

• Create an exceptional experience for the provider/member by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retain existing member through the use of proactive customer service/consulting techniques and enabling members to perceive value in the service
• Resolve member’s questions and concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolve problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Practice and maintain confidentiality to Privacy and HIPAA regulations. Proactively seek training and development to enhance skills and abilities.
• Participate in ongoing training in keeping with Client’s request and changing business strategies.
• Ensure and maintain compliance of all department and corporate standards, policies and procedures.
• Maintain call performance goals (i.e. AHT, quality and schedule adherence)
• Adhere to policies and procedures.
• Perform other duties as assigned.

Apply today, we look forward to talking with you!