Consultant, Insider Risk & Fraud Investigations

The Consultant – Insider Risk & Fraud Investigations is responsible for supporting the Insider Risk Program through the monitoring of employee activity using the Fiserve FCRM tool and assisting Loss Consultants with fraud investigations.

Job Title: Consultant, Insider Risk & Fraud Investigations

About the Role:

The Consultant – Insider Risk & Fraud Investigations is responsible for supporting the Insider Risk Program through the monitoring of employee activity using the Fiserve FCRM tool and assisting Loss Consultants with fraud investigations. This role contributes to the early detection and mitigation of internal threats and financial crimes by analyzing behavioral data, identifying anomalies, and supporting investigative processes.

Key Accountabilities

Employee Activity Monitoring

• Monitor and analyze data from the Fiserve FCRM tool to identify potential insider threats or policy violations.
• Escalate suspicious activity to the Associate Director and Loss Consultants for further investigation.
• Maintain logs and documentation of monitoring activities in accordance with internal policies and regulatory requirements.

Fraud Investigation Support

1. Assist Loss Consultants in gathering and analyzing data relevant to fraud cases.
2. Provide insights and preliminary assessments based on system alerts and behavioral patterns.
3. Support case documentation and evidence collection for internal and external reporting.

Data Management & Analysis

• Validate and organize data from various sources to support monitoring and investigative efforts.
• Ensure data integrity and compliance with information security guidelines.
• Contribute to the development of dashboards and reports for internal stakeholders.

Operational Support

• Participate in the implementation and refinement of insider risk procedures and protocols.
• Maintain awareness of emerging threats and best practices in insider risk and fraud detection.
• Collaborate with IT, HR, and Compliance teams to ensure alignment of monitoring activities with organizational policies.
  
  Knowledge and Skills

• Experience with employee activity monitoring tools (preferably Fiserve FCRM) and fraud detection systems.
• Strong analytical skills with the ability to interpret complex data sets and identify trends.
• Familiarity with data privacy, information security, and regulatory compliance in financial services.
• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Tableau).
• Effective communication skills for reporting findings and collaborating across departments.
• Ability to manage multiple tasks and prioritize under tight deadlines.

• Discretion and professionalism in handling sensitive information.
  
  Working Conditions
• May be required to work outside of normal business hours to support investigations or respond to urgent alerts.
• Must be able to manage sensitive and confidential information with a high degree of integrity.
• Occasional high-pressure situations due to the nature of fraud investigations and monitoring responsibilities.