Communications and Information Officer

The Governor’s Office invites suitably qualified applicants to apply for the position of Communications and Information Officer.

MANDATE

The Communications Officer leads the Communications & Information Unit within the Office of the Deputy Governor (ODG). The postholder ensures staff across the public service are consistently informed, engaged and connected to service priorities, while embedding professional standards for information sharing, access-to-information and internal communications and branding. They also act as a key liaison with Government, Ministry / Department communications functions / officers.

KEY FUNCTIONS

Leadership of the Unit - Lead and manage the Communications & Information Unit within the ODG, embedding a culture of professionalism, transparency, innovation and customer service. Ensure the Unit is recognised as the trusted source of internal communications for the APS.

Internal Communications Management - Develop and deliver a coherent internal communications strategy for the APS, ensuring that staff are regularly, consistently and professionally informed. Use clear, accessible and engaging formats that build trust, morale and alignment with the public service Purpose and priorities.

Intranet & Document Repository - Act as content owner of the APS intranet and central document repository, ensuring that key policies, procedures and resources are up-to-date, accurate and accessible. Work in conjunction with DITES to embed the intranet as the primary channel for internal communications and information-sharing.

Branding & Professional Standards - Develop, implement and embed APS-wide branding, style and communication standards, including templates for correspondence, presentations, reports etc. Provide training and guidance to Ministries and Departments, helping to build capability and consistency in how the APS communicates.

Interface with Government & Departmental Comms - Liaison with communications functions and with Departmental communications and information officers. Provide clarity on boundaries between Government, Ministry/Department and APS communications. Ensure smaller Departments are supported with guidance and access to APS-wide platforms.

Access-to-Information Coordination - Coordinate and advise Ministries and Departments on responses to access-to-information requests, ensuring compliance with timelines, legal standards, and quality requirements. Maintain oversight of requests and responses, acting as a central point of assurance.

KEY DUTIES

Internal Communications

• Develop and deliver the APS internal communications strategy, ensuring regular, clear and engaging service-wide updates, information and communications.
• Monitor effectiveness of communications and adapt approaches to build trust, morale and alignment with APS priorities.

Intranet & Information Repository

• Act as content owner of the APS intranet and central document repository, ensuring policies and resources are current and accessible.
• Coordinate with DITES to maintain the intranet as the primary channel for internal information-sharing.

Branding & Professional Standards

• Establish and embed APS-wide branding, style and communication standards, including templates.
• Provide training and guidance to Ministries and Departments, supporting continuous improvement in communication quality.

Access-to-Information

• Coordinate and oversee APS responses to access-to-information requests, ensuring compliance with timelines and standards.
• Maintain oversight records and provide advice to Ministries and Departments on best practice.

Strategic Alignment & Liaison

• Manage the APS-wide calendar of events and milestones, ensuring communications are aligned with strategic priorities and reform progress.
• Liaise with the Government’s communications function and departmental communications officers, clarifying boundaries and strengthening coordination.
• Draft and issue press releases and statements on behalf of the Deputy Governor, ensuring professionalism and accuracy.

Leadership & Governance

• Lead and manage the Information & Communications Unit, setting direction, managing performance and fostering a culture of professionalism and customer service.
• Uphold the highest standards of confidentiality, transparency and accountability in all communications.

Other

• Participate in disaster management activities designed to prepare for, mitigate against and respond to disaster events.
• Undertake any other duties as required to support the Deputy Governor and Principal Assistant Secretary in delivering the mandate of the ODG.

PERSONAL QUALIFICATIONS

Education

• Bachelor’s Degree in Communications, Public Relations, Marketing, Information Management, or a related field.

Knowledge & Skills

• Strong knowledge of organisational communications and information management.
• Excellent drafting, editing, and design skills, with attention to clarity and accessibility.
• High ICT proficiency, including intranet/content management systems and digital records.
• Strong interpersonal and liaison skills, able to influence and advise at senior levels.

• Experience

• At least five (5) years’ experience in communications, public relations, marketing, information management, or a related role, with at least 2 years in a leadership position.
• Proven experience developing and delivering internal communications strategies.
• Experience managing information systems or intranet content (desirable).
• Proven experience in stakeholder engagement and liaison across multiple organisations or departments.
• Demonstrated ability to manage competing priorities and deliver high-quality outputs to tight deadlines.

Attitudes & Behaviours

All staff in the ODG are expected to demonstrate the following behaviours in carrying out their roles:

Commitment to Purpose and Values

• Actively uphold and promote the Purpose, Vision, and Mission of the Anguilla Public Service.
• Demonstrate pride in public service work and recognise its importance to citizens and the wider community.
• Show commitment to the role of the ODG as the centre of government, setting the tone for excellence across the service

​Professionalism and Integrity

• Consistently demonstrate honesty, discretion, and impartiality in all dealings.
• Uphold confidentiality and handle sensitive information responsibly.
• Maintain high standards of attendance, reliability, and punctuality.

Customer Service Focus

• Apply a customer service-centred approach in all interactions.
• Respond to requests promptly, courteously, and accurately.
• Take ownership of issues, ensuring they are resolved rather than passed along.
• Strive to build trust by ensuring communication is clear, timely, and respectful.

Flexibility and Responsiveness

• Adapt willingly to changing priorities and demands, recognising that the ODG must be agile in responding to the needs of the Deputy Governor and ExCo.
• Demonstrate openness to taking on tasks outside of the “traditional” job description where these support ODG priorities.
• Maintain composure under pressure and deliver to high standards within tight deadlines.

Innovation and Continuous Improvement

• Embrace the use of digital and AI-enabled tools to strengthen efficiency and accuracy in daily work.
• Contribute ideas to improve processes, reduce duplication, and modernise practices.
• Demonstrate a willingness to learn new skills and apply them proactively.

Collaboration and Team Spirit

• Work constructively and respectfully with colleagues within the ODG and across government.
• Collaborate within the ODG and across government to support collective problem-solving.
• Support colleagues’ success, recognising that the ODG must function as a high-performing team.