Collections Specialist (Montego Bay) Monday to Friday

Seeking qualified and experience applicants for the role

Collections Specialist

Monday to Friday 7am to 7pm

Key Responsibilities:

• Call, Email, and Text delinquent customer accounts
• Respond to customer questions regarding account status, invoicing, and payment
• information.
• Proactively contact customers and resolve issues on payment defaults.
• Document all calls and follow-ups
• Obtain promise to pay from customers for up-to-date payment
• Skip trace when required
• Early payment default research and resolution
• Reconciliations of cash application with customer
• Process customers request for Buy-Outs.
• Properly work a minimum of 􀏐ifty (50+) accounts per day (50-100+ Phone calls) per
• current company policy standards.
• Negotiate and Process payment plans using department policy and available tools
• Review accounts with management for possible hardships, account adjustments