Collections Officer

Responsible for maintaining accurate accounting records while effectively managing follow-ups and the timely collection of outstanding receivables, ensuring all credit balances are properly reconciled and resolved.

KEY RESPONSIBILITIES: 

• Monitor accounts receivable aging and identify overdue balances for follow-up.
• Conduct regular collection activities, including phone calls, emails, and written correspondence with customers regarding outstanding invoices.
• Ensure payments received are accurately recorded, allocated, and reconciled to customer accounts.
• Investigate and resolve payment discrepancies, short payments, and disputed invoices in coordination with internal departments.
• Maintain accurate and up-to-date customer account records and documentation.
• Prepare and submit accounts receivable aging reports and collection status reports as required.
• Escalate long-outstanding or high-risk accounts in accordance with established credit and escalation procedures.
• Adhere to Company policies, internal controls, and financial procedures at all times.
• Provide professional customer service while maintaining firm and consistent collection practices