Collections Officer

Collections Officer

A growing financial services company based in Kingston is seeking a results-oriented and detail-driven Collections Officer to join its Finance & Administration team. This individual will play a key role in ensuring healthy cash flow through timely and effective debt recovery practices.

Key Responsibilities:

• Contact clients with overdue accounts via phone, email, and written communication

• Negotiate and arrange payment plans in accordance with company policies

• Investigate billing discrepancies and resolve disputes professionally

• Monitor accounts receivable aging and follow up on outstanding balances

• Maintain accurate and up-to-date records of all collection activities

• Prepare and issue statements, invoices, and reminder notices

• Recommend delinquent accounts for escalation or legal action where appropriate

• Collaborate with the Finance Manager and other departments to align collection strategies

• Produce weekly and monthly reports on collection performance and delinquency trends

• Ensure confidentiality and demonstrate integrity in handling sensitive financial information

Required Qualifications & Skills:

• Associate’s degree or higher in Business Administration, Accounting, Finance, or related field

• At least 2 years of experience in credit control or debt collection

• Strong negotiation and communication skills

• Proficiency in Microsoft Office and accounting software (e.g., QuickBooks)

• Excellent organizational and problem-solving abilities

• Ability to work independently and manage sensitive information with professionalism

Desirable:

• Familiarity with financial regulations and credit policies

• Experience working in a high-volume environment

If you are a driven professional who thrives on delivering results and building positive client relationships, we want to hear from you.