Collections Analyst

Responsible for managing overdue accounts and leading collection efforts that are essential to maintaining the company’s cash flow and ensuring the efficiency of the accounts receivable process.

Collections Analyst

Applicants are invited from suitably qualified people to fill the position of Collections Analyst to be attached to the Finance Department. 

Criteria: 

• A minimum of 2 years’ experience in a similar role.
• ACCA Level 1 or equivalent is accepted.

Knowledge/Skills/Ability.

• Strong communication and negotiation skills.
• Strong understanding of telecom billing systems, service contracts and revenue cycles.
• Demonstrate honesty, reliability, and a commitment to delivering excellent service to both internal and external customers.
• Capable of working independently as well as a team player to achieve targets and goals.
• Able to use information at hand to recover outstanding debt efficiently and in alignment with company policies.
• Ability to prioritize tasks.
• Proficient in Microsoft Office Suite and strong excel working knowledge. Experience with OSS360 is desirable.

Accountability Objectives  

Responsible for managing overdue accounts and leading collection efforts that are essential to maintaining the company’s cash flow and ensuring the efficiency of the accounts receivable process. This role plays a critical part in safeguarding financial health by proactively following up on outstanding balances, negotiating payment arrangements, and collaborating with internal teams to resolve billing issues. 

Major Duties and Responsibilities.

• Responsible for overseeing one of our Island market collections team to ensure Overdue accounts are being followed up in accordance with company policy.
• Regularly monitor the aging report, ensuring that outstanding balances are addressed promptly, aging buckets are cleared efficiently, and all payment plans are accurately maintained and up to date.
• Responsible for contacting and pursuing overdue prepaid merchant accounts as well as contacting customers whose checks are returned by the bank.
• Maintaining a positive working relationship with our partner collection agencies.
• Primary responsibility is to assign accounts to partner collection agencies in a timely manner and ensure accounts have been reviewed for accuracy.
• Responsible for posting payments to partner collection agencies and paid in full report and updating tracking reports in a timely manner.
• Assessment of accounts for write-off.
• Responsible for the preparation and issuance of reminder notices including final demand letters.
• Review assignments with partner collection agencies to determine the best and cost-effective method of pursuing debt.
• Regularly update the immediate manager on account status and promptly escalate any irregularities or issues for resolution.
• Document standard operating procedures for the role and ensure timely updates to reflect process changes or improvement.
• Flexibility and openness to perform additional and different duties as business demands such as inventory counts and filing of Finance documents.

SALARY SCALE: 

The successful applicant will receive an attractive remuneration & benefits package.  Applications should be sent through our career center page on our website. 

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Only shortlisted candidates will be contacted.