Summary/Objective

The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to federal and state regulations, high standards of compliance, and company policies.

 Joining our team you will enjoy some of the wonderful benefits that we offer. These include:

• Competitive Salary
• Performance & Other Incentive Programs
• Life & Health Insurance
• Company Transportation
• Lunch Allowance
• Vibrant Social Engagements 

Essential Functions

• Contact consumers regarding debt to resolve past-due balances; manage these consumers throughout the collection process from point of contact to debt resolution.
• Handle a large volume of calls daily through manual dialing and automated dialer methods.
  • Secure payment arrangements while establishing rapport and maintaining effective communication with the consumer.
  • Achieve and exceed monthly collection targets set forth by the company while employing a high level of professionalism and compliance with all federal, state, and company guidelines.
  • Be receptive and responsive to feedback and coaching from various sources.

Competencies

• Customer Service Skills
• Technical and Analytical Skills
• Strong written and oral communication skills
• Strong Negotiation and Influencing Skills
• Interpersonal & Active Listening Skills
• Goal Oriented, Dependability, and Time Management Skills
• Composure during adversity
• Influence and Negotiation

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit for extended periods of time, as well as type and wear/use a headset. The employee will be required to view a computer screen for extended periods of time throughout the day.