Collection Agent - Montego Bay (WALK-IN) - ONSITE

We are seeking Collection Agent to join our team!

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About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.

From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.

This is where potential turns into progression. welcome home.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our YouTube video:

https://youtu.be/AsPjX-5uyQQ

Responsibilities

· Order client medical Bills & Records through multiple vendor portals.

· Follow up on client medical Bills & Records through multiple vendor portals.

· Track progress on existing medical bills & records orders through our client relationship management platform, Filevine or Litify, and take follow-up action as needed.

· Contact service providers by phone and email to troubleshoot issues with medical Bills & Records requests if any issues completing the request.

· Work with Case Manager team to get signed and completed forms from clients - use of email and client relationship management platform.

· Upload documents into vendor portal and back into the Case Management software.

· Close out requests in a timely manner.

· Response to requests and tasks promptly.

· Performs other duties as assigned.

Required Skills and Abilities

· 2+ Years of bill collections or similar outbound dialing experience

· Must be comfortable overcoming objections and pushing back on vendor communications

· Must be comfortable adapting to rapidly shifting goals and willing to 'roll up your sleeves' to solve various challenges.

· Excellent organizational skills and attention to detail.

· Ability to work quickly and efficiently to complete multiple requests.

· Ability to maintain confidentiality and exercise discretion and good judgment.

· Proficiency with technology, including computers, software applications, and phone systems.

· Willing to escalate issues quickly.