Collection Agent - Montego Bay (WALK-IN) - ONSITE

We are seeking Collection Agent to join our team!

Join our ContactPoint360 Family, today! 

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.

From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.

This is where potential turns into progression. welcome home.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our YouTube video:

https://youtu.be/AsPjX-5uyQQ

Key Responsibilities

▪  Follow up on client's medical bills and records through multiple vendor portals

▪ Track and manage requests using the case management system, and take follow-up action as needed

▪  Contact medical providers by phone and email to resolve delays or issues with requests

▪  Work closely with other collection agents to prioritize outreach and time-sensitive needs

▪  Ensure requests are completed and closed out accurately and on time 

▪  Respond promptly to assigned tasks, messages, and internal requests

Required Skills/ Experience

▪  Must have at least 2-3 years of experience in bill collections, medical billing follow-up, or similar outbound role (Must)

▪  Should have at least 1-year Customer experience

▪  Comfortable overcoming objectives and follow up consistently with vendors and providers

▪   Adaptable and solution-oriented, with a willingness to take initiative

▪   Strong organizational skills and attention to detail

▪   Must have a flexible schedule and the ability to work weekends and evenings. (Must)

▪   Ability to manage multiple requests in a fast-paced environment (Must)

▪   Strong interpersonal skills combined with excellent written and stellar verbal communication skills.

▪   Professional, discreet, and able to maintain confidentiality

▪   Ability to type 30 wpm minimum with accuracy.

▪   Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.

▪   Comfortable using technology, including case management systems, software applications, and phone system

.   Clear criminal record (Must)

.   Matric (Must)

Education Requirements:

▪   High school diploma or equivalent required

▪   Post Secondary education is considered an asset.

We value our employees by providing:

• Competitive salaries
• Employee Recognition program
• Great earning potential
• Paid training
• Career advancement opportunities
• Health Insurance
• Employee referral program
• Lunch Subsidy

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.