Club Operations Manager

The incumbent will be responsible for the continuous efficiency and effectiveness of all store operations, ensuring productivity and the satisfaction of our internal and external customers.

Key Responsibilities:

• Oversee daily store operations ensuring efficiency, compliance with company policies, and creating a positive customer experience.
• Drive operational efficiency by streamlining processes, reducing downtime, and improving turnaround on tasks.
• Monitor and manage staff productivity to ensure high performance and accountability.
• Make data driven decisions to improve club performance and forecast demand by analysing customer feedback, purchasing trends and other market statistics.
• Resolve operational issues quickly and effectively, including facility problems, logistics delays, or interdepartmental coordination challenges.
• Recruit, select, train, coach and mentor retail staff, creating a culture of high-performance and excellent customer service.
• Facilitate smooth interdepartmental execution of store plans, promotions, and seasonal transitions by coordinating communication and support across teams.
• Lead store readiness for opening, closing, and peak traffic periods, ensuring all zones are clean, safe, and fully operational.
• Ensure compliance with health, safety, and sanitation standards through routine inspections and training.
• Create and implement strategies that optimize inventory management, visual merchandising, and sales floor layout.
• Manage vendor relationships and maintenance schedules for store equipment and infrastructure.
• Manage store budgets, establish cost control strategies to improve profitability by monitoring key financial metrics.
• Capable of working weekends, holidays, and flexible shifts as needed.
• Perform any other related duties as required.

 Knowledge, Skills and Abilities:

• Knowledge of Inventory management software, such as Oracle Retail or SAP Retail,
• Knowledge of Point of Sale (POS) systems
• Knowledge of communication platforms such as Microsoft Teams, Zoom etc.
• Excellent leadership and decision-making skills.
• Proactive problem-solver with strong issue resolution skills.
• Effective communication and interpersonal skills.
• Proficient in Microsoft Office and SMS, CRM systems and ERP software.
• Strong understanding of store operations, logistics, and cross-department coordination.
• Experience managing productivity in high-volume retail or warehouse settings.
• Ability to monitor stock levels, manage replenishment, and minimising wastage.
• Ability to analyse business data, interpreting sales figures, customer demographics, and operational costs.

 Physical Requirements:

• Capable of standing / walking for extended periods.
• Must be able to work in varied indoor environments including warehouse and cooler areas.

 Minimum Training and Experience:

• Bachelor’s degree in Retail Management, Supply Chain Management, Logistics, Business Administration, or related field.
• Master’s degree in Supply Chain Management or Business Administration will be an asset.
• A minimum of 8 years experience in retail operations, with at least 3 years in a management role.
• Experience in membership-based or multi-unit or high-volume stores is preferred.