Client Success & Sales Operations Manager

Client Success & Sales Operations Manager

Position: Client Success & Sales Operations Manager 

Department: Business Development and Culture

Reports to: Senior Manager, Business Development & Strategic Engagement

Cultural context 

Symptai consulting is a lean and spirited organisation of consulting professionals. The evolving nature of the clients we serve requires our team to be nimble, current, and innovative. The culture we have cultivated encourages ingenuity, diligence, discipline, synergy, and excellence. We need each member of the team to bring their unique contribution in a bold and purposeful way. It is our expectation that our core values, candour and integrity be the common thread, evident in all our professional and personal pursuits.  Our commitment to both internal and external customers is without question, and we believe in doing what it takes to provide exceptional results.

Job Summary

The Client Success & Sales Operations Manager is responsible for overseeing account operations, customer success tracking, sales operations, and various strategic initiatives to drive growth and enhance customer satisfaction. The Client Success & Sales Operations Manager has responsibilities for driving sales growth, optimizing operations, and delivering exceptional customer experiences.

Responsibilities and Duties

+        Account operations and customer success tracking.

+        Pipeline management, target tracking and reporting.

+        Data Analytics & Insights - the continuum Diagnostic, Predictive, prescriptive analytics, price analysis, win loss analysis, product, or services analysis)

+        Market research (country, regulation, industry, seasons condition insights)

+        Sales artefact management to include support artifacts for each line of Business and for each industry.

+        Proposal development process monitoring Proposal development– ingest, assimilation position customer facing artefacts to support the sales instrument.

+        Customer Document management (Teams & Salesforce) – Sales & Delivery

+        Testimonials & Case studies

+        Bid management.

+        Contracts & legal

+        Sales automation & Process improvement execution

+        Partner management optimisation tracking

Requirements

+        Excellent organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

+        Strong analytical and problem-solving skills, with a keen attention to detail.

+        Ability to work collaboratively with cross-functional teams and build effective working relationships.

+        Strong commitment to maintaining confidentiality and handling sensitive information with discretion and integrity.

+        Strong research and analytical skills, with the ability to gather and analyse information from diverse sources.

+        Effective communication skills with the ability to interact confidently with stakeholders at all levels.

+        Demonstrated leadership experience with the ability to inspire and motivate team members.

+        Proficiency in data analytics tools and CRM systems.

+        Work and act in accordance with Symptai core values of candour, curiosity, and integrity.

Qualifications and Experience

+        BSc Degree in Business Administration, Marketing, Management, or a related field.

+        At least 3 years’ experience in sales operations, client success management, or related roles.

+        Experience working with Senior and C-Suite Executives.

We thank all applicants for their interest, however only shortlisted candidates will be contacted for screening and interviews.