Client Services Officer

To ensure that clients and agents needs are met by demonstrating client care standards that are in keeping with JMMBMT service delivery principles.

CORE FUNCTIONS

The Client Services Officer will be required to:

-       Answer incoming telephone calls in a courteous manner by the third ring and respond to electronic mails within one working day

-       Ensure that all deposits to banks, credit unions and other financial institutions are processed within the stipulated time- frame

-       Ensure that the Client Partnership 2x5x7 principles are adhered to at all times

-       Assist with the filing of correspondence and documents for JMMB Money Transfer Limited (JMMBMTL)

-       Be conversant with the Operating Directions for Remittance Companies Guidance Manual published by the Bank of Jamaica.

MAIN DUTIES & RESPONSIBILITIES:

1. Generate and upload daily Agent Reimbursements for approval
2. Save KYC documents received via the Service Desk Portal and WhatsApp to Scanned Documents Daily folder
3. Create new client records and update existing client records in UCS and AAP
4. Generate and upload hourly Beneficiary Payment files to the various banking platforms: NCB, JMMB Bank and JMMB Investment for approval
5. Email lodgement letters to non- commercial bank institutions
6. Generate Foreign Currency Transactions report via AAP and upload on Moneyline for approval and dispatch cheques to bearer for deposit
7. File General Ledger entries, letters, memorandums, and correspondence daily
8. Respond to internal queries via the Service Desk Portal
9. Process NHT transactions for local bank deposit and international wires
10. Generate and upload Agent Commission payments monthly for approval
11. Answer and respond to calls received from Client Care Centre Team, Sub-agents, and International Partners
12. Assist with the renewal of the sub-agent remittance licensing process for submission to the BOJ and dispatch renewed remittance licences to sub-agents annually
13. Adhere to the Company’s statutory policies, procedures, and guidelines
14. Perform any other duties assigned, as may be required from time to time to maintain the smooth operation of JMMBMTL

EDUCATION, TRAINING & WORK EXPERIENCE REQUIRED:

Minimum Educational Requirements:

(a)   Specific Knowledge (however acquired) Required to Start:

• Sound knowledge of remittance products and services, and in particular, those offered by JMMBMTL
• Sound knowledge of the Operating Directions for Remittance Companies Guidance Manual published by the Bank of Jamaica, as it pertains to Transaction Records and Receipts
• Be conversant with UCS, AAP, RemitONE applications, NCB Elink and ACH platform.
• Be conversant with the Microsoft Suite

(b)  Qualifications & Experience

• Tertiary level Diploma, CAPE or GCE A Levels in Business, Finance or Economics, plus a minimum of one year working experience in a similiar capacity
• Working knowledge of the Microsoft Suite
• Ability to prepare basic correspondence to clients and team members

(c)   Required Skills and Specialized Techniques:

• Conversant with the use of AAP, RemitONE and UCS applications
• A penchant for details and accurate record keeping skills
• Assertiveness/outgoing
• Communication skills both oral and written
• PC operating skills
• Researching skills
• Good human relations skills
• Good client relation skills