Client Services Assistant (Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services - Client Engagement and Communication team in the capacity of:

Client Services Assistant (Contract)

(Grade 2)

Deliver superior service and experience with every interaction to the Company’s clients consistent with the objectives of the division.

Give prompt and accurate information; process financial transactions and policy changes speedily and accurately.

Location: Kingston

As a Client Services Assistant, you will:

• Ensure that all relevant sections on the disbursement forms are properly completed prior to being scanned to P360.
• Maintain internal accounts to ensure proper checks and balances for EFT rejects.
• Approve all Electronic Fund Transfer (EFT) transactions, within the assigned authorization limit, on the CAPSIL screen.
• Process policy changes via the workforce management system (P360) and provide feedback to internal/external clients as appropriate.
• Assist with the Outstanding Disbursement Project by investigating, writing off amounts in excess of an established limit to the Write Off Account and complete Journal for approval.
• Perform other related duties assigned from time to time.

What do you need?

• Diploma in Business, Management, Marketing or a related discipline from a recognised tertiary Institution.
• ACS designation.
• Two (2) years’ working experience within the Insurance industry.
• Excellent attitude to client service and teamwork.
• Ability to communicate effectively both orally and in writing.
• Demonstrable persuasiveness, empathy and tact.
• Sound knowledge of computer software packages including word processing and spreadsheet applications.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than January 9, 2026.

While we appreciate all applications, only shortlisted candidates will be contacted.