Client Services Assistant – Cheque Disbursement Unit (Contract)

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Client Engagement and Communication team in the capacity of:

Client Services Assistant – Cheque Disbursement Unit (Contract)

Deliver superior service and experience with every interaction to the Company’s clients consistent with the objectives of the Division.

Give prompt and accurate information, processing financial transactions and policy changes speedily and accurately.

Location: Kingston

As a Client Services Assistant, you will:

• Greet and assist clients collecting disbursement cheques.
• Disburse cheques to clients ensuring that proper identification checks are done.
• Sort and update workforce management tool (P360) with cheque details prior to distributing to Branches.
• Maintain control of uncollected/stale-dated cheques.
• Process stamp duty requisitions monthly to ensure compliance with regulations. 
• Review, sort, compile and return all disbursement forms as per standards.
• Assist with the processing of policy changes via Process 360 and provide feedback to internal /external clients as appropriate.
• Liaise with clients or Financial Advisors where the standard requirements are not satisfied.
• Perform other job-related duties assigned from time to time.

What do you need?

• Minimum of a Diploma in Business Management Studies or equivalent qualifications from a recognized tertiary institution.
• Successful completion of AHIP courses Parts A & B.
• At least two (2) years of Client Relations experience.
• Excellent attitude to client service and teamwork.
• Ability to communicate effectively both orally and in writing.
• Demonstrable persuasiveness, empathy and tact.
• Sound knowledge of computer software packages including word processing and spreadsheet applications.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than June 6, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.