Client Service Representative (MONTEGO BAY AND KINGSTON)

Attention to Detail – Ensures accuracy in data and documentation. · Time Management – Prioritizes tasks and meets deadlines efficiently. · Problem-Solving – Identifies issues and proposes practical solutions.

Description

Responsible for providing administrative, operational, and organizational support to ensure the smooth functioning of internal processes. This role operates behind the scenes, handling tasks that enable front-line teams to work efficiently and deliver high-quality service to clients or stakeholders. Back Office Support staff typically work with data processing, documentation, reporting, coordination with internal departments. 

Requirements

Key Responsibilities:

· Data Management: Enter, update, verify, and maintain accurate data across internal systems and databases.

· Documentation & Reporting: Prepare, organize, and manage documents, reports, spreadsheets, and presentations.

· Process Support: Assist in daily operational processes, ensuring compliance with internal procedures and standards.

· Administrative Tasks: Handle correspondence, schedule tasks, manage files, and support general office operations.

· Internal Coordination: Collaborate with front-office teams, to support workflow continuity.

· Monitoring & Follow-up: Track pending requests, deadlines, and tasks to ensure timely completion.

Requirements:

· Bachelor’s degree in Business Administration, Management, Finance, or related fields (preferred).

· Previous experience in administrative, operational, or back-office roles is an advantage.

· Strong organizational and multitasking abilities.

· Proficiency in spoken and written English (mandatory).

· Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and familiarity with ERP/CRM systems.

· Ability to work independently and as part of a team.

Core Competencies

· Attention to Detail – Ensures accuracy in data and documentation.

· Time Management – Prioritizes tasks and meets deadlines efficiently.

· Problem-Solving – Identifies issues and proposes practical solutions.

· Adaptability – Adjusts to changing priorities and operational needs.

· Analytical Thinking – Interprets data and identifies inconsistencies or opportunities for improvement.

· Team Collaboration – Works effectively with different departments and contributes to team goals.

· Customer Orientation (Internal) – Supports internal teams to enhance overall service quality.