Client Service Representative - Dominica Drive

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Branch Operations (Dominica Drive) team in the capacity of:

Client Service Representative –
Dominica Drive (Grade 3)

Ensure clients’ are greeted and assisted in a courteous, timely and efficient manner while delivering a high standard of professional client care, including value-added after-sales service, to ensure client satisfaction.

Be effective and efficient in managing transactions and queries, ensuring they are completed in a timely manner and in keeping with the Bank’s Service Standards and Service Level Agreement (SLA).

Assist management with events that can deepen client loyalty and goodwill, as well as actively cross-sell the Group’s Products and Services to existing clients.

Location: Kingston

As a Client Service Representative, you will:

• Deliver quality client experience by greeting, responding to clients promptly and courteously, completing transactions according to Sagicor Bank Client Experience Standards.
• On-Board new and existing clients with strict adherence to the Minimum Standard Guidelines.
• Open and Close Accounts namely, Savings Accounts, Current Accounts and Certificate of Deposits.
• Achieve assigned cross sell and referral targets.
• Assist with the daily clearing of the Quick Deposit Box.
• Service ABM’s daily.
• Process non-cash transactions.
• Ensure collection of all fees and charges as per the banks’ guidelines.
• Forward Audit confirmation to Centralized Business Support (CBSU).
• Perform Custodial Duties and Internal Control.
• Assist in Monthly and Quarterly surprise – Cash Count/Numbered Forms verification.
• Be the Signing Officer for Drafts, Managers Cheque and other Instruments within assigned Delegated Limits of Authority (DLA).
• Be fully aware of the Proceeds of Crime Act (POCA) and adherence to regulations without deviation.
• Participate in promotional campaigns by representing the Bank at networking and client events to further enhance its image and develop additional business.
• Be aware of the Business Continuity Plan.
• Adhere to Sagicor Code of Ethics.
• Adhere to the Computer Security Policies and procedures as it relates to, protection of passwords, exposure of the system to viruses and improper usage of the bank’s computer system and Data Protection.
• Perform other job-related duties assigned from time to time.

What do you need?

• Degree in Business Management or a relevant discipline.
• Formal training in Client Relationship Management is an asset.
• Minimum two (2) years’ experience in a similar position.
• Experience in Sales or Selling techniques.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Knowledge of Retail Banking Operations would be a distinct advantage.
• Client-centric with excellent interpersonal skills.
• Good communications skills – oral and written.
• Aptness and ability to administer resolution to clients’ complaint.
• Ability to anticipate clients’ needs and respond by exceeding those expectations.
• In-depth knowledge of Proceeds of Crime Act (POCA), Anti-Money Laundering/Counter Financing of Terrorism/Proliferation Policies.
• Adept at resolving conflicts and skilfully handling disgruntled clients.
• Ability to work in a team environment.
• High level of professionalism and ethical standards. 

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 12, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.