"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services - Client Data Management team in the capacity of:
Client Relationship Officer
Effectively administer all aspects of group life and health plans within the assigned portfolio to ensure that clients’ requests are dealt with promptly, efficiently and courteously.
Interpret the terms of the contract on behalf of the client and ensure they are adhered to; with a view to encouraging client loyalty.
Provide and maintain accurate and consistent standards, quality, integrity, security of clients’ data and offering excellent client relationship management.
Location: Kingston
As a Client Relationship Officer, you will:
- Administer Group and Individual Health and Group Life insurance portfolios.
- Maintain member records for the employee and their dependents.
- Develop and maintain a strong client relationship with the Plan Administrators for each scheme assigned and be responsible for all services based on the stated standards of performance.
- Screen all new applications for completeness, requesting additional information/relevant medical evidence where necessary.
- Ensure that all output (e.g. certificates, statements, letters, contracts, etc. to clients is correct and delivered within acceptable timeframes.
- Ensure the timely processing of plan closures for terminated Group Life and Health cases.
- Maintain on-going communication by the most expedient method, to keep clients informed and advised.
- Ensure timely transmission of data to facilitate update of client files.
- Process all queries, changes and reconciliations within the stated standard.
- Ensure all processes related to excess coverage (> NEL) are dealt with expeditiously based on established procedures.
- Prepare monthly reports on the Client Data activities during the month, to provide information for the management of the Unit.
- Arrange training of client administrators.
- Perform other job-related duties assigned from time to time.
What do you need?
- Bachelor’s Degree in Management Studies, Business Administration or equivalent area of study from a recognised tertiary institution.
- In pursuit of FLMI, HIAA or ACS designation.
- Three (3) years’ working experience in the insurance industry, preferably in the operations division of a life or health insurance company.
- Knowledge of local Data Privacy legislation.
- Sound knowledge of computer software packages including spreadsheet and word processing applications.
- Sound knowledge of Group Life and Health Insurance policy contracts.
- Ability to undertake research, analyze results and make decisions.
- Excellent attitude to client service and teamwork.
- Ability to work without close supervision.
- A keen eye for detail and critical administrative skills.
- Excellent written and oral communication skills, including the ability to give presentations and reports.
- Ability to maintain high levels of confidentiality.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than May 8, 2026.
While we appreciate all applications, only shortlisted candidates will be contacted.
