Client Relationship Officer

JN Bank Limited is seeking to recruit a suitably qualified and experienced individual for the position of Client Relationship Officer at our Highgate Branch.

JN Bank Limited is seeking to recruit a suitably qualified and experienced individual for the position of Client Relationship Officer at our Highgate Branch. The incumbent will be responsible for assisting the respective Branch Sales & Relationship Managers in the execution of plans and strategies to grow the business through existing customers and to attract new customers, ultimately contributing to the achievement of sales, service and other branch targets.

JOB CATEGORY: Clerical  

KEY RESPONSIBILITIES

• Ensure quality acquisition and referral of leads for JN Group products and services
• Get to know existing members and profile them as prospects for additional product and services.  Discuss their needs and sell products and services that meet those needs
• Track potential member and revenue losses, alert Branch Management and assist in mitigating these circumstances
• Report any issues affecting member or customer experience – follow up on issues through to solution
• Adhere to all policies, legal and regulatory controls and procedures
• Preparing application and ensuring their readiness for submission to the Adjudication team for approval consideration
• Conduct review and assessment of credit applications in keeping with the 6 Cs of Lending as per the organization’s Credit Policy Manual and check against prescribed risk acceptance parameters

• Provide information and service to all members and customers of The Jamaica National Group to include account opening, registration and explanation of available channels among other duties

Requirements

REQUIRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Banking and Finance, Marketing or other relevant fields
• A minimum of one (1) year experience within the financial services industry
• Exposure to mortgage and personal credit
• Knowledge of the Group’s products and services would be a distinct advantage

PERSONAL ATTRIBUTES

• Highly flexible and organised
• Excellent communication skills
• Knowledge of the Group’s operations and core business systems
• Strong selling and relationship managements skills
• Engaging and dynamic personality with superb customer service orientation
• Ability to thrive in a dynamic team environment
• High level of proficiency in use of computer systems, particularly MS Office suite: Outlook, Word & Excel
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude