Client Relations Coordinator

Client Relationship Coordinator is responsible for performing administrative and clerical duties that support the department

The Jamaica Business Development Corporation (JBDC), the premier government agency that provides business development services to Jamaican Micro, Small and Medium-sized Enterprises (MSMEs), is actively seeking to fill the vacant position of Client Relations Coordinator within their Marketing Services Unit. 

Job Summary:

Responsible for managing client communication, and service coordination, providing administrative support and performing clerical duties.

Responsibilities:

1. Updates and monitors department’s client management database to facilitate monthly input and analysis of supplier performance (Excel template & Neoserra).
2. Provides post MSU Client Services report for each client assessed.
3. Monitors client’s targets/timeliness determined through MSU Client Services.
4. Provides administrative support with MSU client management.
5. Interfaces with Business Development Officers and Technical Services Officers to assist with client development.
6. Liaises with Accounts Department for weekly supplier payment schedule.
7. Records minutes of department meetings, logs and monitors action items and related deadlines.
8. Assists the Manager in the collation of monthly reports assigned.
9. Assists with warehouse duties in Things Jamaican warehouse.
10. Assists with sales duties in Things Jamaican stores.
11. Performs relevant document processing activities, e.g. photocopying, faxing, shredding, collating and printing.
12. Collects, sorts, distributes and prepares department mail, cheques and courier deliveries; ensuring that they are appropriately signed for and documented.
13. other meeting assigned by the MSU Department.
14. Institutes the ‘Plan, Do, Check, Act’ (PDCA) cycle in the completion of tasks, in accordance with ISO 9001:2015. 
15. Adheres to the requirements of the ISO 9001: 2015 standard.

Qualifications, Experience and Key Competencies

• Minimum of five CXC, CSEC subjects (including English Language)
• Specialized training in Customer Service
• Minimum of one year’s experience in switchboard operating
• Two years’ experience as a Receptionist in a service environment
• Excellent customer service skills
• Excellent oral communication skills: face-to-face and telephone
• Ability to handle complaints and requests in a professional and calm manner
• Ability to make quick and decisive decisions in emergency situations