Client Relations & Accounts Coordinator (AR)

Deliver exceptional customer service by managing client interactions efficiently and ensuring their issues are addressed promptly and courteously. Work closely with clients to ensure receivable accounts are settled within agreed timelines.

Key Objective

Deliver exceptional customer service by managing client interactions efficiently and ensuring their issues are addressed promptly and courteously. Work closely with clients to ensure receivable accounts are settled within agreed timelines.

Core Responsibilities

Client Relations

• Enhance client satisfaction by:
• Managing client trouble reports
• Creating and assigning work orders to appropriate departments
• Monitoring progress to ensure timely resolution
• Logging all client complaints and inquiries in the Customer Care Management System (CCMS)
• Coordinating with technical teams to resolve issues
• Informing clients about service disruptions or delays
• Maintaining regular communication with clients until their concerns are fully resolved
• Supporting client outreach initiatives aimed at boosting satisfaction
• Preparing and submitting monthly Client Feedback Reports
• Support information management by:
• Organizing and filing documents daily as directed
• Keeping the CCMS updated
• Providing reports to senior management as needed

Accounts Coordination

• Engage with clients to ensure prompt payment of outstanding balances:
• Contact clients daily to confirm payment status
• Schedule daily payment collections with couriers
• Send reminders to clients with overdue accounts
• Generate statements reflecting outstanding balances
• Record direct deposits in the CCMS
• Investigate and resolve client queries regarding balances
• Prepare monthly and weekly accounts receivable reports

Additional Duties

• Provide support to the department by performing related tasks as required
• Assist in other company operations occasionally as requested

Performance Metrics

• Timely and accurate processing of work orders with diligent follow-up
• Consistent and proactive communication with clients
• Effective coordination with internal teams to ensure client requests are addressed and closed promptly
• Ongoing reduction of outstanding accounts receivable

Key Contacts

• Internal collaboration with all departments
• Interaction with both new and existing clients

Education and Experience

• Completion of CXC / O Level qualifications, including English and Mathematics
• Competency in Microsoft Word and Excel
• Minimum of two years working experience in similar field

Kindly note that this is a short-term, fixed contract.