Client Experience Coordinator

Client Experience Coordinator

CLIENT EXPERIENCE COORDINATOR

Main Duties & Responsibilities include:

Coordinates the Client Experience operations based on established Key Performance Indicators and Brand strategy.

Manages the Gift Shop/Boutique; including staffing, inventory, cash, procurement and the retail experience.

Prepares the weekly staff rosters according to operational demands.

Completes cash deposits and sales reports on a daily basis.

Ensures timely submission/filing of tracking spreadsheets: Visitor arrivals, GoGo points, Commissions and any other tracking forms deemed necessary.

Works closely with the Head Bartender, Tour Supervisor and Client Experience Associates to ensure that tours and other activities are effectively coordinated.

Ensures that customer service surveys are done as required by pre-determined plans.

Manages payments/receivables to all related businesses on a weekly and monthly basis.

Executes order replenishment of inventory/relevant items and completes the necessary documentation/systems updates such as: Receiving Reports, PO’s, filing of invoices and other documents.

Plays a leading role in achieving the financial targets of the department.

Job Requirements:

A Degree in Management, Mass Communications, Hospitality or related discipline

At least five years related experience in a supervisory capacity

Excellent customer service, interpersonal, and communication skills

Excellent negotiation and team building skills

Computer literacy (Microsoft Office)