Client Experience Assistant

Client Experience Assistant

CLIENT EXPERIENCE ASSISTANT

Main Duties & Responsibilities include:

Answers business landline, portable phones and e-mails promptly and professionally.

Reconciles Visitor Experience invoices and finances for accuracy and supports the Client Experience Co-ordinator.

Responds to guest queries and provides updates to the Client Experience team.

Performs SAP transactions related to inventory and point-of-sale (POS) systems.

Assists with the execution of inventory and POS controls.

Facilitates the sale of tours, Mount Gay products, and souvenirs.

Provides cashier relief, generates payments, and carries out other transactions.

Enters reservations into the booking platform and supports the Tours Supervisor in the coordination of tours and experiences.

Provides support in all aspects of the operations in order to deliver premium client experiences.

Job Requirements:

Associate Degree in Hospitality, Tourism, Business Administration or related field.

At least three to five years’ experience in administrative support, visitor experiences, or retail sales roles.

Must possess a pleasant and friendly disposition and be customer focused

Computer literacy (Microsoft Office)