Client Associate

The Client Associate is responsible for delivering exceptional client service through timely communication, efficient booking coordination, and accurate administrative support.

• Respond to client email requests promptly and professionally, adhering to a 20-minute service level agreement (SLA).
• Liaise with clients via phone to address queries related to bookings and services.
• Maintain a high standard of customer service in all client interactions.
• Schedule and manage bookings using the company’s logistics software system.
• Follow up on outstanding booking requests to ensure timely processing and completion.
• Coordinate with internal departments to facilitate seamless execution of client bookings.
• Ensure all client communications, requests, bookings, and interactions are accurately recorded, kept up to date, and consistently tracked using Microsoft Office tools.
• Support general administrative functions to enhance operational efficiency.