Chief Operatiions Officer

Responsible for leading the NCCU's Credit and Lending, Facilities , Branch Operations and Marketing Departments, aligning operational activities with the organisation's strategic objectives and ensuring seamless, efficienct service delivery.

1   Develop and implement operations strategies, annual work plans, budgets and perofrmance metrics in alignment with the

      NCCU's mission and strategic goals

2     Lead and Manage the operations of the Branches, Marketing, Facilities and Credit and Lending Departments to ensure

       service excellence and operational efficiency.

3     Monitor key operational and financial performance indicators and ensure compliance with regulatory requirements and   

       internal policies

4      Oversee the development and optimisation of business processes, policies and cost-sharing frameworks to enhance

        service quality and organisational effecdtiveness