Chief Human Resources Officer

Executive HR leader responsible for shaping and executing group-wide people strategy. Drives culture, talent, performance, and compliance across multiple entities, aligning workforce initiatives with business goals in a regulated financial services environment.

Title: Chief Human Resources Officer (CHRO)
Work type: Full-time
Industry: Financial Services
Location: Barbados – on-site role

JOB SUMMARY

We are seeking a dynamic and experienced Chief Human Resources Officer (CHRO) to lead our Human Resources function across our Group of Companies. Reporting to senior leadership, the CHRO will originate and drive HR practices and initiatives that foster an employee-oriented, high-performance culture; one that emphasises empowerment, quality, productivity, and the continuous development of a superior workforce.

This is a senior leadership role requiring a high degree of discretion, strategic acumen, and the ability to align people strategies with evolving business needs across multiple operating entities.

KEY RESPONSIBILITIES

Strategic HR Leadership

• Develop and implement HR strategies and initiatives aligned with the Group's strategic plan
• Lead group-wide organisational development, addressing engagement, motivation, succession planning, workforce development, and career management
• Provide HR Metrics and decision-support analysis to inform strategic decision-making
• Develop and monitor an annual HR budget covering services, recognition, training, and benefits administration
• Establish Service Level Agreements (SLAs) and KPIs to drive service excellence within the HR team

Culture, Engagement & Performance

• Champion an employee-oriented culture that prioritises engagement, retention, continuous improvement, and high performance
• Develop and implement an Employee Engagement strategy with measurable improvement initiatives
• Lead the implementation of the Performance Management system, including the Performance Development Plan (PDP) and Employee Developed Initiatives (EDI)
• Develop and manage the Group's internal communication strategy

Industrial Relations & Compliance

• Lead Industrial Relations and grievance processes to achieve constructive outcomes while protecting the organisation's interests
• Develop and maintain an Industrial Relations strategy to support harmonious and productive union relationships
• Ensure full legal compliance across the HR function in accordance with applicable regional labour laws and regulatory requirements

Talent Management & Development

• Develop and implement a Talent Management Framework to meet current organisational needs and position the Group for future opportunities
• Identify, develop, monitor, and evaluate skills analysis and training programmes in support of the Group's strategic objectives
• Develop and implement Compensation and Benefits strategies that attract and retain top talent while maintaining competitive advantage
• Manage the organisation's risk benefits for maximum efficiency and utility

Change Management

• Play a leading role in the planning and implementation of strategic change initiatives that directly impact employee welfare
• Monitor HR systems, strategies, and procedures on an ongoing basis, recommending improvements as appropriate
• Oversee systems for monitoring absenteeism and tardiness, with a view to continuous improvement

QUALIFICATIONS & EXPERIENCE

• Master's Degree in Human Resources Management or a related field
• Minimum of 7 years' senior-level HR experience spanning general administration, industrial relations, employee relations, health and safety, compensation, benefits, and learning & development
• Chartered accreditation from CIPD (MCIPD), SHRM (PHSRM), or an equivalent professional body

KEY COMPETENCIES

• Deep knowledge of contemporary HR practice across industrial relations, employee engagement, total rewards, learning & development, and work-life balance
• Working knowledge of regional labour legislation and its practical application
• Solid understanding of compliance, audit, and operational risk practices and policies
• Strong analytical skills with the ability to translate HR metrics into actionable business insights
• Proven ability to assimilate and synthesise information from a broad range of sources
• Sound professional judgment with the ability to work independently and adapt to dynamic environments
• Proven leadership capability with a strong team-player orientation
• Excellent interpersonal skills with the ability to influence and engage at all levels
• Excellent written and verbal communication skills
• Strong initiative, innovative thinking, and a results-oriented mindset
• Proficiency with HRIS platforms and the Microsoft Office suite
• Excellent time management and the ability to manage competing demands across a complex, multi-entity environment

WORKING CONDITIONS

This is an office-based role with standard working hours. Occasional evening or weekend work may be required, as may travel in support of the Group's operations.

KEY STAKEHOLDER RELATIONSHIPS

The CHRO will engage regularly with Boards of Directors, Senior Leadership and Supervisory teams across the Group, associated company clients, regulators, internal audit, risk and compliance functions, external auditors, governmental agencies, professional bodies, and external vendors and sponsors.