Centralized Business Support Services Officer - Chaguanas

Leads support and onboarding processes, ensuring SLA compliance and KYC accuracy. Acts as Compliance Officer while promoting JMMB’s Vision of Love.

Job Summary:

Ensures the execution of all branch and client support processes assigned, ensuring the efficient, accurate and timely execution of all activities in keeping with approved service level agreements (SLA’s).  Plays the lead role in supporting the Frontline Teams in the non-client facing on-boarding process. The incumbent is also the designated Compliance Officer responsible for reviewing and confirming the completeness of KYC information and the quality of the documentation gathered during the client on-boarding process and throughout the duration of the relationship with the Client. Promotes the JMMB’s Vision of Love and its unique culture. Engage in the process for continuous improvement.  

Key Responsibilities:

• Perfecting Client Profiles and Prospects on Core Banking Systems
  • Verify the accuracy of all fields that were inputted by the Branch or Unit, based on the documentation received.
  • Timely and accurate completion of Client Profiles including, where necessary, corrections or updates
  • Throughout the day check the new accounts spreadsheet to identify new requests.
  • Timely creation of prospects in system using the information received via email.
  • Update the spreadsheet with the name and date the client record is created and the UCS number.
  • Timely submission of documents to Supervisor for check-off
• Exception Management and Follow-up
  • Timely escalation of missing documents via email with details of the missing documents
  • Manage Email daily from Branches and Client Care
  • Liaise with Client Care to contact clients who have outstanding documents.
  • Recommend opportunities to streamline and automate internal processes to improve effectiveness and efficiency.
• Document Management
  • Collect and account for all documents received daily.
  • Verify receipt of documents against the checklist
  • Update Client Folder (physical or electronic) in keeping with JMMB Policies and Procedures
• Performs other duties and projects as assigned as it relates to CBSS

Qualifications (Education & Certification)

• Tertiary level Diploma, CAPE, or GCE “A” Level in Business, Finance or Economics

Experience and Knowledge:

• Minimum of two (2) years’ working experience, preferably in a financial institution
• Working knowledge of financial sector instruments, laws, regulations, ethics and professional jargon
• Working knowledge of Microsoft Office applications such as Word and Excel. 

Other (Skills):

• Good written and oral communication skills                                  
• Ability to effectively communicate with team members, management, and customers in a courteous, professional and mature manner.
• Organized, analytical accurate and pays attention to detail.
• Ability to think “outside of the box” – proactively seeks solutions and alternative action to issues.
• Ability to manage multiple tasks with tight deadlines -ability to work timely and accurately within the specified deadlines and work independently or part of a team.
• Dedication to and ability to deliver excellent customer service.
• Demonstrates reliability and dependability - evidenced by daily attendance and punctuality.
• Open and willingly embraces change.
• Supportive team player within JMMB’s environment in order to achieve group targets and goals.
• Commitment to and demonstration of bank’s core values.