Central Monitoring Senior Associate

Do you have a passion for fast-paced, detail-oriented work and customer service? We’re looking for a Central Monitoring Senior Associate

JOB SUMMARY 
The general purpose of this position is to monitor IDS alarms, vehicle tracking alerts and dispatch the response resources and provide 

customer service to the company's internal and external customers. 

KEY ACTIVITIES & RESPONSIBILITIES 

• Monitor alarm and alerts received via the various platforms
• Monitor and manage dispatches pushed to the various response team via the Now Force App
• Process incoming alarm signals with accuracy and verify authencity
• Recognize and differentiate signals by alarm code
• Contacting and dispatching security forces or other designated response services/security officer/liaison/ contact person if contact canot be made with client.
• Escalate issues to relevant persons as directed by operating procedures.
• Follow up on dispatched alarms to ensure resolution in a timely manner and inform the client of the team's findings
• Coordinating assistance for the client in the event of an emergency
• Review client information, alarm history, zone information
• Operates the Central Station two-way radios, phones and softwares using the appropriate guidelines
• Checking status of vehicles, alarm systems and work tools daily
• Making periodic calls to customers to test panic systems (Intrusion Dectection & Vehicle Tracking).
• Update the various platforms with information received from the clients and response teams
• Gather relevant information surrunding incidents uncovered by the response team or client
• Assist Technicians in the field as required.

REQUIRED COMPETENCIES 
Core Competencies 

• Productivity - understand goals and KPIs relating to job function to become effective
• Communication - can put ideas across clearly orally or written
• Interpersonal Skills- ability to interact effectively
• Reliability in timings and turning up for work
• Analytical skills and problem-solving skills
• Good time management skills

Key Competencies 

• High Attention to details
• Knowledge of Microsoft Office Software
• Organized, logical and willing to adapt in a fast paced environment.
• Team work and great team spirit
• Punctuality - Must be at work 15 minutes before the hour for briefings.
• Attendance - absences limited to approved leave and authorized medical certificates

REQUIRED QUALIFICATIONS AND WORK EXPERIENCE

• 5 CXC Subjects including Maths and English
• Diploma in Business Administration or related field of study
• Customer Service - at least one years experience
• Computer efficient in Microsoft, Word and Excel and have the ability to enter data efficiently and accurately
• Have at least one year experience in a call centre or security operations centre

Application Deadline: Friday, June 20, 2025

We appreciate all applications of interest, however, only shortlisted candidates will be contacted.