Cashier Supervisor (Kingston)

The Senior Cashier (Supervisor) is responsible for overseeing the daily operations of the cash management team, ensuring efficient and accurate cash transactions, and providing exceptional customer service.

The Senior Cashier (Supervisor) is responsible for overseeing the daily operations of the cash management team, ensuring efficient and accurate cash transactions, and providing exceptional customer service. The Senior Cashier (Supervisor) will work closely with the Finance and Accounting Manager to maintain financial controls and drive continuous improvement in cash management processes.

Key Responsibilities:

1. Supervise the cash management team, including scheduling, training, and performance management.

2. Review and reconcile daily cash transactions, ensuring accuracy and compliance with company policies and procedures.

3. Resolved escalated customer issues, provided high customer service, and maintained strong relationships with key clients. 4. Collaborate with the Finance and Accounting Manager to develop and implement cash management policies, procedures, and controls.

5. Prepare regular reports on cash transactions, discrepancies, and performance metrics for management to review.

6. Adhere to all relevant regulations and internal controls to ensure the security of cash, checks, and other financial instruments.

7. Provide guidance and support to remote Cashier, ensuring their integration into the team and adherence to company policies and procedures.

8. Participate in the planning and execution of periodic audits and cash counts.

9. Coordinate with other departments to ensure efficient and accurate inter-departmental transactions.

10. Fully responsible for recording and posting all incoming cheques in the SAP system.

11. Support the Finance and Accounting Manager in other tasks and projects as needed

Key Competencies and Skills:

1. High and unquestionable integrity.

2. Strong leadership and supervisory skills.

3 Excellent customer service and communication abilities.

4. Detail-oriented and highly organised, able to multitask and prioritise tasks effectively.

5. Proficient in cash handling, financial reporting, and reconciliation.

6. Strong problem-solving and analytical skills.

7. Ability to work independently and collaboratively in a fast-paced environment.

8. Knowledge of cash management regulations and best practices.

Performance Measurements:

1.Accuracy and timeliness of cash transactions and reconciliations.

2. Effectiveness of cash management controls and procedures.

3. Quality of customer service and resolution of escalated issues.

4. Team performance, including productivity, accuracy, and adherence to company policies and procedures.

5. Contribution to continuous improvement initiatives in the Finance and Accounting department.

6. Compliance with regulatory requirements and company cash handling and financial reporting policies.

7. Ability to build strong relationships and collaborate effectively with internal departments, such as Sales, Inventory, and After-Sale Service.

8. Efficiency in managing the on-site and remote Junior Cashiers, ensuring seamless communication and coordination within the team.

9. Adherence to the established work schedule, including the ability to manage the team effectively during busy business days, such as Saturdays.

10. Demonstrated commitment to ongoing professional development, staying updated on industry trends, and implementing best practices in the cash management function.

Qualifications:

• High school diploma or equivalent with at least 3 CXC subjects.

• At least 2 years of experience in a cashier or cash management role, with at least 2 year in a supervisory capacity.

The Senior Cashier (Supervisor) at Carlisa Enterprise Limited plays a pivotal role in overseeing the daily operations of the cash management team, ensuring efficient and accurate cash transactions, and maintaining exceptional customer service standards. This individual leads a team of 5 Junior Cashiers, including one remote staff member, and reports directly to the Finance and Accounting Manager. With strong leadership, supervisory, and financial skills, the Senior Cashier (Supervisor) is responsible for implementing robust cash management policies and procedures while fostering a collaborative and high-performing work environment. This role requires a strong 3 commitment to accuracy, compliance, and continuous improvement to support the company's successful sales and after-sale service operations.