Cashier (Ocho Rios)

The purpose of this position is to provide assistance to the office Manager with regard to the collecting of cash from the customer, while consistently providing service that exceeds customer’s expectations.

REQUIRED EDUCATION:
Passes in 6 CXC subjects includsive of Maths or Accounts and English

REQUIRED SKILLS / EXPERIENCE:

• Experience of working within a Cashier / Accounts department.
• Strong customer service skills.
• Highly computer literate and numerate.
• Ability to communicate in both oral and written forms.
• Excellent interpersonal skills.

REQUIRED PERSONAL CHARACTERISTICS:

• Ability to manage a demanding workload.
• Positive attitude towards work.
• Ability to use own initiative and work independently.
• Team player.

DUTIES AND RESPONSIBILITIES:

• Ensure that customers receive service that exceeds their expectations.
• Maintain a thorough knowledge of COURTS’ systems, policies and procedures.
• Answer the telephone promptly and courteously (within 3 rings).
• At the end of each day ensure that all shortages/discrepancies are reconciled.
• Reimburse the Company for any shortages, by either paying over the counter or completing a salary deduction form.
• Complete paperwork accurately and legibly.
• Check all cash received and verbally confirm back to the customer.
• Check all receipts to verify that both the account number and cash posted is correct.
• Encourage customers to pay on a timely basis and up-date them on the status of their account.
• Ensure that customers understand their payment terms.
• Collect bailiff and collectors fees as required.
• Present excess cash to Office Manager as soon as till limit is reached.
• Ensure personal information and account number/s are written on the back of cheques.
• Receive signed authorisation on documents where necessary, e.g. early settlement.
• Close off till and prepare lodgement for bank at the end of the day.
• Adhere to the “Cash Procedures” as outlined by the Internal Audit Department.