Cashier (Montego Bay Branch)

The Cashier is a critical customer-facing role, responsible for processing transactions, providing excellent service. Operating in a dynamic retail environment, this position plays a pivotal role in ensuring smooth day-to-day operations while enhancing the customer experience.

Primary Responsibilities

Process Transactions

• Handle customer payments and operate cash registers with accuracy and efficiency.

• Process various transactions, including cash, credit card, and cheque payments, adhering to company policies.

Manage Cash & Credit Transactions

• Accept, process, and verify payments in different formats.

• Ensure all transactions are recorded accurately in compliance with financial controls

Handle Customer Enquiries

• Respond promptly and professionally to customer questions.

• Resolve minor issues, manage complaints, and direct customers to appropriate personnel for specialized assistance.

Operate SAP System

• Use SAP software for transaction processing, including updating payments to sales orders, processing invoices, and balancing the cash drawer.

Count and Balance Cash

• Perform cash counts and reconcile discrepancies during and at the end of shifts.

• Ensure the till is balanced and discrepancies are reported immediately.

Refunds and Returns Processing

• Manage refunds, exchanges, or returns in line with company policies and ensure proper documentation.

Upselling and Cross-Selling

• Recommend related products or promotions to enhance customer satisfaction and drive sales.

Skills and Competencies

• Numerical Accuracy: Precision in counting and processing payments.

• Problem-Solving Skills: Ability to handle minor issues effectively and escalate when necessary. • Customer Service: Strong communication and interpersonal skills to ensure customer satisfaction.

Technical Proficiency: Familiarity with SAP or similar transaction management systems.

Qualifications and Experience

• Education: High school diploma or equivalent; includive of Mathematics and English. Additional training in customer service or accounting is an asset.

• Experience: Previous cashier or customer service experience preferred. Proficiency in SAP or similar systems is advantageous.