Cashier

Greet customers when entering or leaving establishment

Reports to:

CASHIER SUPERVISOR

 Supervision Given to:

 NOT APPLICABLE

 Key Responsibilities:

 Welcome customers, answering their questions.

• Operate scanners, point of sale registers, debit and credit card systems.
• Count money in cash drawers at the beginning and end of shifts end ensure the amounts are correct and that there is adequate change.
• Accept payments, ensuring all prices and quantities are accurate and provide a receipt to every customer.
• Process refunds when necessary; and resolve customer complaints.
• Generate reports of transactions after balancing cash register for cash, cheque, debit and credit sales.
• Maintain a clean workspace.
• Greet customers when entering or leaving establishment.
• Answer customers’ questions and refer to supervisor if answer doesn’t solve the issue.
• Provide excellent customer service to ensure satisfaction.
• Report issues with equipment.

 Knowledge, Skills and Abilities:

• Attention to detail.
• Helpful, courteous approach to resolving complaints.
• Process sales transactions.
• Accept payments.
• Calculate and return change when required by the payment method.
• Stay up to date on discounts, promotions and advertisements.
• Accountability and accuracy in reconciling sales receipts.
• Oriented toward serving other and helping customers.
• Excellent verbal communication.
• Ability to work in a fast-paced environment.  
• Knowledge of point-of-sale systems

 Minimum Training and Experience:

•  4 CXC / CSEC passes; grade (I, II or III) including English and Mathematics.
• At least 2 years experience in a Customer Service and Cashier role.
• Experience in retail / FMCG Industry will be an asset.