Cashier

Cashier

JOB OBJECTIVE:

The Cashier provides last-desk customer service by taking payments from customers in exchange of goods or services. He/She is expected to greet customers as they arrive, provide them with information regarding products and direct them to the right department. They scan merchandise and accept cash and credit card payments.

He/ She is responsible for processing refunds and exchanges and managing the cash drawer. At the end of each shift, the cashier is expected to tally funds and ensure that everything is in order. He/ She will sometimes work double as a customer service representative and is expected to provide customers with a positive shopping experience. When you apply for this position, you must make sure that you can handle difficult customers as well as a complex cash register or adding machine. 

DUTIES AND RESPONSIBILITIES

Technical/Professional Responsibilities

 Accounting and Finance

• Greet customers as they arrive and provide them with information about products and/or services
• Respond to customers’ complaints and resolve their issues
• Take payment in exchange of items sold
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process exchanges and refunds
• Ensure that all checkout counters have enough cash
• Process credit card and check payments
• Weigh items and determine prices of the same
• Issue trading stamps and gift cards
• Perform the duties of customer service representative when required
• Maintain periodic sales reports and spreadsheets
• Assist in stocking shelves, rotating merchandise and marking prices
•  Ensure management of daily cash accounts
• Maintain periodic transaction reports
• Ensure maintenance of check out areas
• Resolve customer complaints in a proactive manner
• Open and close tills
• Train other staff members to work as cashier
• Maintain knowledge of store inventory and sales activities
• Keep the work area tidy and clean

Other Responsibilities

• Undertaking such other function as may be reasonably assigned by the Finance Manager

PERFORMANCE CRITERIA

• A high level of professionalism and integrity in keeping with established standards.

SPECIAL REQUIREMENTS/WORKING CONDITIONS

• Will be required to work beyond normal working hours as the need arise.

MINIMUM EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• At least a Certificate in Cashiering
• Training in QuickBooks Point of Sale
• At least four (4) years working experience in an accounting environment
• Knowledge of public sector accounting procedures
• Effective oral and written presentation skills
• Knowledge of Accounting software  such as QuickBooks would be an asset
• Knowledge of Microsoft word and Excel