Car Rental Agent

Do you have excellent communication skills and possess a positive attitude and courteous demeanor? Do you have any sales or customer service experience? If you answered yes to both questions, you may want to explore this opportunity.

Role Summary

The Car Rental Agent must have excellent communication skills in order to effectively act as a liaison between the customers and the company. He/she must have the ability to adapt and respond to different types of situations and personalities while being pleasant, patient and empathetic. The Car Rental Agent is required to perform his/her duties in a professional, responsible and efficient manner, facilitating the maintain of the company’s high quality standards.

Summary of Duties and Responsibilities

• Greet customers upon arrival.
• Assist customers with vehicle selection appropriate to their needs.
• Explain rental terms and conditions.
• Answer customer inquiries about rates, terms, and availability of vehicles.
• Explain the features, benefits, and technical aspects of the vehicle to the customer.
• Complete vehicle inspection forms noting any scratches/damages on the vehicles.
• Ensure the car is clean and ready for the next customer.
• Receive payments via cash, cheque or credit card (Visa, Master or Amex)
• Conduct vehicle inspections before each rental.
• Check oil, power steering, brake, transmission, coolant and windscreen wash.
• Check the spare tyre, tools etc.
• On collection of each vehicle
  • check for damages
  • check the interior for excessive sand, smoke or tears and stains to the upholstery.
  • take photos of any damages and submit via WhatsApp when Wi-Fi becomes available.
  • Replace petrol in the vehicles using the Petrol card before returning to the office if needed.

Working Hours

• The working shift starts at 8:00 am Monday to Friday
• This varies as per rental bookings on weekends and overtime. Adequate and appropriate communication will be shared with scheduled staff as required.
• Luch is one hour daily.

Shifts and Rotations

• The Employer reserves the right to adjust an Employee’s schedule as necessary to meet business demands.
• Employees will be notified in advance of any changes to their regular work hours or shift rotation.

Requirements

• Proven experience as a Car Rental Agent or similar role.
• Excellent sales and customer service skills.
• Effective communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Manual Driver’s License for over three (3) years will be an asset.

Applications

If you meet the requirements outlined above and you are interested in applying for the position of Car Rental Agent, please send your CV or Resume using the Apply Now portal.

Closing date for applications is November 26, 2025