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Call Center Representative - Work From Home (All Parishes)
Influx
- Kingston and St. Andrew / St. Catherine / St. James
- See description
- Contract
- Updated 20/06/2025
- HRD
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
We’re seeking candidates from Jamaica with a background in customer service with BPO experience to join our growing team.
Essential Duties:
Essential Duties:
- Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
- Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
- Liaison with other departments to resolve customer issues
- Communicate effectively and with a positive tone with peers and your manager
- Contribute to a high-performance and friendly workplace culture
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
- Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
- Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
- Deliver on your promises and obligations to drive an exceptional customer experience
Minimum requirements
- At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
- Excellent written and verbal English communication skills, English Language must be clear, with no native accent
- Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
- We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
- Empathetic and displays the necessary soft skills required for customer support
- Ability to take ownership of the situations
- Able to work in a fast-paced environment
- Ability to multitask and not get frustrated
- Track record of achieving KPIs and delivering strong CSAT scores
Internet and Device Requirements:
- Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
- System: Windows 10 or more. 32-bit operating system.
- RAM 8GB or more
- Processors - Intel Core i5 or up.
- Laptop, for example, WINDOWS 11 or MacBook (No Chromebook, Linux OS, or Desktop)
- Wired headset
- Quiet working environment
Salary: 77, 500 JMDIMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @influx.com.
If this sounds like you or someone you know, the application link is below! Apply now!
Ref: CSA JM EnterpriseCCCC
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