Call Center Representative (Retail Media Industry)

Influx is a global company providing 24/7 customer support. This role combines sales, voice support, and basic technical troubleshooting for an audio tech client. Requires strong English, communication skills, and a tech-savvy mindset. Remote role with growth opportunities.

🟠About Influx

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

Learn moreabout us.

 👥About the Client

Our client operates in the audio and in-store media technology space, delivering music streaming and sound management solutions for businesses across various industries.

 🎯Role Overview

We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.

 ✅Must-Have Qualifications

• Have sales experience
• Be voice-trained with prior experience in voice support
• Have excellent verbal and written communication skills
• Speak fluent, standard English with a professional and polite tone
• Have knowledge or experience in IoT, remote management, or software backend systems
• Be detail-oriented with strong record-keeping and follow-up skills
• Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.)
• Be a fast learner, organized, and able to multitask efficiently

✨Nice to have

• Have experience managing or using audio hardware (speakers, PA systems, amplifiers)
• Be familiar with tools like Salesforce
• Be comfortable reading scripts and basic codes

 🛠️Key Responsibilities

• Handle customer interactions and support inquiries via voice channels
• Support sales efforts by engaging customers and identifying opportunities
• Assist with troubleshooting or guiding clients on audio and streaming solutions
• Maintain accurate records and updates in internal systems
• Provide professional and polite responses at all times
• Ensure proper monitoring, maintenance tracking, and oversight of client accounts
• Collaborate with internal teams to resolve technical or service-related issues

 💻Technical Requirements (BYOD)

• Laptop (no Chromebook or Linux OS)
• Windows 10 or higher
• Minimum 8GB RAM – Intel Core i5 (10th gen or higher)
• High-speed internet: minimum 50 Mbps (download & upload)
• Wired, noise-canceling headset
• Quiet, dedicated workspace

 ✨Why Join Influx?

• Work with a global, diverse team
• Collaborate with innovative tech-driven clients
• Gain exposure to audio technology and music streaming industries
• Join a fast-growing company focused on career growth and development
• Enjoy a supportive, inclusive, and people-first culture

⚠️Important Notes

Influx never charges any fees during the recruitment process

Official communication will only come from emails ending in influx.com

 🚀Ready to apply?

Click the application link above and take the next step in your career!