Call Center Representative- Remote (All Parishes)

We are seeking candidates from Jamaica with a background in customer service (BPO experience) to join our growing team.

Learn more about us

🔑 What You’ll Do

• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

• Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

• Liaison with other departments to resolve customer issues

• Communicate effectively and with a positive tone with peers and your manager

• Contribute to a high-performance and friendly workplace culture

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication

• Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)

• Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate

• Deliver on your promises and obligations to drive an exceptional customer experience

💡 What We’re Looking For

• At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment

• Excellent written and verbal English communication skills, English Language must be clear, with no native accent

• Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls

• We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift

• Empathetic and displays the necessary soft skills required for customer support

• Ability to take ownership of the situations

• Able to work in a fast-paced environment

• Ability to multitask and not get frustrated

• Track record of achieving KPIs and delivering strong CSAT scores

💻 Technical Requirements

• Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps

• System: Windows 10 or more. 32-bit operating system.

• RAM 8GB or more

• Processors - Intel Core i5 or up.

• Laptop, for example, WINDOWS 11 or MacBook (No Chromebook, Linux OS, or Desktop)

• Wired headset

• Quiet working environment

💰 Compensation: JMD 77,000
📌 Full time job

⚠️ Important Notes

• Influx never asks candidates for payment during recruitment

• Successful candidates will be contacted only via @influx.com email

If this sounds like you—or someone you know—apply now! 🚀