CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative role focused on assisting customers, resolving issues, and providing accurate information while maintaining professionalism and supporting sales in a fast-paced environment.

1. JOB REQUIREMENTS

As the Customer Service Representative (Kingston), your responsibilities involve, but will not be limited to:

• Provide an excellent customer service experience
• Consistently maintain a high level of professionalism
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Ability to deal with stress & work pressure in a fast pace environment
• Ability to work in a team and effectively communicate
• Ability to multitask
• Use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email, messaging and in person.
• Be patient, empathetic and passionate about providing premium customer service to our customers.
• Have excellent written and verbal communication skills
• Speaks clearly and persuasively in positive or negative situations
• Demonstrates accuracy and thoroughness
• Monitors own work to ensure quality
• Meets customers’ specific quality standards.
• Strives to increase productivity
• Ability to meet all deadlines
• Is consistently at work and on time
• Follows instructions, responds to management direction
• Ability to oversee all aspects of production and delegate tasks accordingly

2. RESPONSIBILITIES

• Handle and resolve all customer concerns by providing accurate information and making decisions beneficial for both parties
• Provide customers with product and general information
• Able to work a flexible schedule including weekends based on business needs
• Collection of all methods of payment which is to be recorded accurately and safely stored
• All methods of payments collected are your responsibility – if misplaced arrangement for repayment will have to be discussed with upper management
• Assist with sales and sales strategies
• Develop and foster client and networking relationships in order to retain current clients and attract new clients and assist in developing sales strategies and tactics
• Follow up with potential clients to help garner business for the company
• Promptly respond to client calls, e-mails, and live chats through social media in accordance with our policies and procedures
• Assist walk-in customers – Providing advice on our various products and services
• Handle all customer concerns or complaints in a timely manner
• Follow up with clients by either telephone,  e-mail or whatsapp to ensure that invoices and estimates have been received
• The Customer Service Representative will be required to learn the technicalities and functions or each product, including but not limited to materials and accurate measurements
• Any other duties which may arise