Serves customers by providing product and service information. Monitors inventory levels and maintain stock levels. Effectively conduct and perform accurate cash/accounting transactions while providing excellent internal and external customer service.

Essential Duties and Responsibilities:

Cashing duties:

1. Count cash at beginning of shift to ensure correct float and adequate change.

2. Receive payments by cash, cheque, debit and credit cards.

3. Apply payments to invoices.

4. Issue change due to customers and receipts and refunds where necessary, ensuring proper documentation and authorization.

5. Balance sales transactions at end of shift in accordance with report from ODOO and ensure proper hand over.

6. Report problems to immediate supervisor for timely resolution of customer queries.

7. Prepare Daily Cash Report and Transmittal Reports.

8. Any other related duties required by your supervisor and manager.

Customer Service Representative duties:

1. Greet Customers in a warm and friendly manner.

2. Answer customer inquiries regarding products and service; suggest information about products and services.

3. Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.

4. Sell products and services.

5. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

6. Receive and send emails.

7. Follow up with customers on prices and orders received.

8. Attend to customers on the counter and over the phone.

9. Liaise with the warehouse to ensure that the goods are in stock before billing customers.

10.  Prepare quotations for customers

11.  Any other related duties required by your supervisor and manager

Qualifications

1. Must Have electrical experience or knowledge
2. High School Diploma
3. Basic computer skills

CORE COMPETENCIES

Customer Focus:

Continuously provide customers with a superior customer experience.

Communication:

Communicate to your supervisor immediately any issues to prevent gaps in the quality of service to our customers.

Risk Management:

Identify the potential risks and associated benefits of business development for MESL, optimising profitability through the effective management of resources available.