CONVENIENCE STORE MANAGER

The convenience store manager is responsible for overseeing all aspects of daily operations at the mini-mart convenience store. The incumbent will also be responsible for the operational efficiency, staff training, productivity, and profitability of the store.

• Oversee daily store operations including, opening and closing procedures, cash handling and workflow management.
• Recruit, train, schedule, and supervise store staff, providing leadership and fostering a positive work environment. 
• Manage inventory levels, coordinate merchandising ordering, and ensure proper stock rotation to prevent shortages and losses.
• Monitor cash over/short, inventory shrinkage, etc daily.
• Perform daily reconciliations and prepare financial reports on sales and expenses.
• Maintain high standards of customer service through the training of staff and the creation of customer engagement protocols.
• Implement promotions, ensuring all POS advertising/signage are properly posted at the proper time.
• Resolve customer complaints in a professional and timely manner. 
• Implement and maintain visual merchandising and store presentation standards to maximise product appeal.
• Create a safe working environment through the enforcement of health, safety and sanitation legislation.
• Develop and execute loss prevention strategies and monitor security to safeguard store assets.
• Maintain constant communication with senior management, on store performance and operational challenges.
• Holder of a Trinidad and Tobago Food Handler’s Badge.
• Capable of working weekends, holidays, and flexible shifts as needed.
• Perform any other related duties as required.

 Knowledge, Skills and Abilities:

• Knowledge of retail operations, inventory control, store management and point of sale systems
• Knowledge of communication platforms such as Microsoft Teams, Zoom etc
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Proficient in Microsoft Office Suite.
• Excellent leadership and decision-making skills.
• Ability to lead and motivate teams.
• Ability to identify and resolve issues effectively and efficiently.
• Ability to function in a fast-paced environment.

 Minimum Training and Experience:

• Associate Degree in Business Management, Retail Management or any other related field.
• A minimum of three (3) years experience in retail or convenience store management.
• Proven Leadership skills with experience in staff supervision and team development.    
• Any other combination of training and experience.