Buyer Care Specialist

We are looking for a seasoned Specialist! Apply with us today!

JOB POSITION: Buyer Care Specialist

JOB PURPOSE: Leveraging leading-edge technology and focusing on innovation, the client's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned schedule within our hours of operation.

Responsibilities include (but are not limited to the following):

· Provide customer support for all customers, external and internal

· Responsible for registering prospective buyers, verifying documents meet requirements and applicable state laws

· Responsible for online setup to allow buyers to participate in online bidding

· Reviewing accounts set up at branches to ensure accuracy and compliance with requirements and applicable state laws

· Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution."

· Act as liaison between customers and branches

· If language support, translate for branches, dispatch centers, and sister companies when called upon to do so

Key Performance Indicators:

· Ability to understand procedures and state licensing laws pertaining to buyer registration

· Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers

· Develop working knowledge of the Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts

· Thorough knowledge of branch operations imperative to communicate with customers

Preferred Requirements and Qualifications:

· Minimum one years of Customer Service Experience

· Must be proficient in the use of Outlook, Word, and Excel

· Automotive, insurance, and/or rental car industry experiences a plus

· Bi-lingual English/Spanish skills are a plus