Business Systems and Compliance Manager

The Business Systems and Compliance Manager will be responsible for designing, implementing, and maintaining the company’s operational systems, policies, and procedures to ensure efficiency, compliance, and scalability.

Job Title:

Business Systems and Compliance Manager

Job Description:

Position Summary:

The Business Systems and Compliance Manager will be responsible for designing, implementing, and maintaining the company’s operational systems, policies, and procedures to ensure efficiency, compliance, and scalability. This strategic role will work closely with all departments to standardize processes, improve internal controls, and support the overall growth and structure of SWBC.

Key Responsibilities:

• Develop, document, and implement company-wide policies and procedures for all departments (sales, procurement, finance, HR, logistics, customer service, etc.).
  
  

• Design and implement standard operating procedures (SOPs) to ensure consistency, compliance, and operational excellence.
  
  

• Identify and implement business systems and tools (e.g., inventory management, ERP, HRIS, CRM) to support efficiency and transparency.
  
  

• Conduct regular audits and reviews to ensure procedures are being followed and updated as needed.
  
  

• Work with department heads to analyze workflows and eliminate inefficiencies.
  
  

• Ensure that all policies are compliant with relevant laws, regulations, and industry standards.
  
  

• Lead change management initiatives to embed a culture of continuous improvement.
  
  

• Provide training and support to staff on new procedures, systems, and policies.
  
  

• Monitor company performance metrics and make recommendations for process improvement.
  
  

• Prepare comprehensive documentation and manuals for reference and training.
  
  

Qualifications:

• Bachelor's degree in Business Administration, Management, Operations, or related field (MBA or project management certification is a plus).
  
  

• Minimum of 5 years' experience in business operations, process improvement, compliance, or systems development.
  
  

• Strong knowledge of policy development, business process mapping, and operational systems.
  
  

• Proficiency in business management software and tools (ERP, CRM, document management).
  
  

• Excellent analytical, organizational, and communication skills.
  
  

• Ability to lead cross-functional teams and manage change effectively.