Business Process Coordinator

The Business Process Coordinator documents processes, maintains workflow systems, and supports operational efficiency by standardizing procedures, tracking key information, and providing insights to aid management decision-making.

JOB DESCRIPTION 

Who are you?

The Business Process Coordinator supports the dealership by documenting processes, maintaining workflow systems, and ensuring operational efficiency. This role combines administrative support with process improvement, helping to standardize procedures, track key information, and provide management with insights for better decision-making.

What will you do?

• Document, update, and maintain standard operating procedures (SOPs) and process manuals across departments.
• Assist in developing and monitoring workflow systems to improve efficiency and consistency.
• Collect, organize, and summarize data from different departments (e.g., sales, parts, service) for reporting purposes.
• Generate weekly reports and analyze trends.
• Ensure all departments are fully computerized and using full DMS system.
• Continuously review all quality issues and update system accordingly
• Measure, monitor, report and upgrade all customer satisfaction touch points
• Identify pain points in the customer journey to develop a continuous improvement system.
• Provide administrative support, including scheduling, communication, and record-keeping, as needed.

What do you possess?

• Bachelors’ Degree in Business Administration, or related field (equivalent experience)
• A minimum of 3 years’ experience in a customer service position.
• Excellent communication and interpersonal skills.
• Strong organizational and documentation skills with attention to detail.
• Basic automotive mechanical knowledge would be an asset.
• Self-motivated, adaptable, and able to work independently.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) or similar tools.